General Terms and Conditions
1. Scope
These general terms and conditions (hereinafter referred to as “GTC”) apply to all offers, orders, deliveries and services of HollyAnto (hereinafter referred to as “seller”), a company based in Zurich, Switzerland.
These General Terms and Conditions are deemed to have been accepted when ordering our goods. Differing conditions require written confirmation from the seller.
2. Offer and conclusion of contract
The seller’s offers are non-binding and subject to change.
A binding order for the products contained in the basket is only completed and valid when clicking the “Order/Buy” button on the order page followed by the customer’s receipt of the order confirmation email.
The acceptance of the ordered goods is subject to the availability of those ordered goods. You will need to re-order products which were temporarily not deliverable.
The contract is concluded in any case if the customer orders the products offered by the company via the online shop of the company or buys directly.
3. Prices
Unless other offers are made, all the prices stated in the seller’s offers are in Swiss francs and include the statutory value-added tax, but exclude any delivery and shipping costs.
The purchase price and any applicable shipping/delivery costs are due upon conclusion of the order.
4. Payment
The company offers the following payment options to the customer: credit card, PayPal, prepayment, TWINT.
We only accept the methods of payment that are indicated as a result of the ordering process.
5. Delivery
We will deliver the ordered goods to the address specified in the order as soon as possible. The estimated delivery time is 5 (five) working days within Switzerland.
The seller is not liable for delays in delivery or shipping caused by force majeure or events that make delivery or shipping significantly more difficult or impossible for the seller, such as strikes, lockouts, official measures, etc.
We are entitled to make partial deliveries at any given time, provided that they are reasonable. If you are not at home at the time of delivery, we have your permission to place the goods in front of the door should that be a delivery option provided by the delivery carrier.
Orders can be fulfilled by different delivery partners depending on the country of delivery, therefore delivery time can be subject to change.
The customer needs to let HollyAnto know, via email the same day of the delivery if a product is defective.
In that case, the proof of damage (e.g. a photo) has to be attached to the email. HollyAnto will process the complaint within the 48h after receiving the email. If the complaint is approved by HollyAnto l be sent to the customer.
6. Retention of title
The goods remain the property of the seller until full payment of the purchase price.
7. Guarantee
An expiration date is indicated on all products offered by HollyAnto available on www.hollyanto.com .
8. Liability
Our liability for own negligence and that of our employees, legal representatives and agents is limited to intent.
9. Intellectual property rights
All rights to the products, services and possible brands belong to the company or entitlement to their use has been granted by the owner.
Neither these Terms nor associated individual agreements have as their object transference of any intellectual property rights, unless otherwise explicitly mentioned.
In addition, any further use, publication and making available of information, images, text or other items which the customer receives in connection with these provisions is prohibited, unless explicitly approved by the manufacturer.
10. Data protection
The company may process and use the data included in the contract to fulfill its obligations under the contract. The company takes the measures necessary to secure the data according to the legal regulations. The customer agrees fully with the storage and use of his data by the company in accordance with the contract and is aware that the company is obliged, on the order of courts or authorities, to disclose information from the customer to them or to third parties. The company may use the data for marketing purposes if the customer has not expressly prohibited this. The data necessary for the fulfillment of the service can also be passed on to authorized service partners (logistics partners) or other third parties.
Furthermore, the data protection provisions apply.
11. Confidentiality
Both parties, as well as their vicarious agents, undertake to treat all information which have been submitted to or acquired in connection with the services to be treated as confidential. This obligation exists even after the end of the contract.
12. Severability clause
If any provision of these GTC is or becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes as close as possible to the economic purpose of the invalid or unenforceable provision.
13. Applicable law/place of jurisdiction
These Terms and Conditions are subject to Swiss law. Unless inconsistent with mandatory statutory provisions, jurisprudence is the seat of the company. The company is free to submit a complaint to the registered office of the defendant. The United Nations Convention on Contracts for the International Purchase products (SR 0.221.221.1) is explicitly excluded.